Data We Hold and Why We Hold It
When you create an account, we record your name, email address, phone number and the payment method you choose — bKash, Nagad or Rocket. Your deposit and withdrawal history is stored against your account wallet so we can resolve any discrepancy quickly. We also log device
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type, browser session data and IP address each time you log in; this is standard fraud-prevention practice, not marketing profiling. If you contact our support team, the conversation is saved so we can follow up accurately. We use this information to process your transactions, confirm your
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identity when you ask for a withdrawal, and communicate account notices to you directly. We do not sell, rent or trade your personal details to external marketing companies. Where we work with payment processors — including the local rails you use to move money — those
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providers handle your data under their own privacy terms, and we share only what is needed to complete the transfer. Your access to this service depends on your local law and eligible region; if local rules change, your data rights under this policy may be affected
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accordingly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.